Customer Care & Sales Administration

The Customer Care & Sales Administration role is a dual-function position that involves handling customer inquiries, managing post-sale customer relationships, and supporting the sales team with administrative tasks. The ideal candidate will be proactive, organized, and able to manage customer expectations while assisting with sales processes in a fast-paced real estate environment.

Key Responsibilities:

Customer Care:

• Respond to customer inquiries via phone, email, and in-person, providing information on properties, pricing, availability, and project details.
• Resolve customer complaints and concerns promptly, ensuring a positive experience.
• Build and maintain strong relationships with clients and ensure customer satisfaction throughout the sales process and post-sale.
• Coordinate with the legal and technical teams to provide clients with relevant documentation, including contracts, agreements, and updates on property developments.
• Manage customer feedback and ensure timely follow-ups to ensure customer satisfaction.
• Facilitate the resolution of issues or discrepancies related to properties or transactions.

Sales Administration:

• Assist the sales team with administrative duties, including preparing sales presentations, proposals, and documents.
• Maintain accurate records of sales, customer interactions, and correspondence in the CRM system.
• Prepare and send out sales reports, sales leads, and track the status of deals in progress.
• Coordinate site visits for potential customers and ensure that all necessary materials and information are provided.
• Help process customer orders, including documentation, contracts, and payment tracking.
• Assist in coordinating sales meetings, follow-ups, and appointment scheduling for the sales team.

Required Skills and Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, or a related field.
• 2-3 years of experience in customer service or sales administration, preferably in the real estate sector.
• Strong communication skills, both written and verbal.
• Excellent organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce, Zoho, etc.).
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Strong attention to detail and problem-solving abilities.
• Knowledge of the real estate market and property documentation is a plus.
• Ability to work under pressure and meet deadlines.

 What We Offer:

Competitive salary and benefits.

Opportunities for career growth within a leading real estate developer.

A collaborative and dynamic work environment.

Training and development opportunities to enhance your skills and knowledge.